The most common reason why you have not seen your shifts appear in the app is that your administrator (normally your employer's HR/ People Team or Payroll Department) may not yet have submitted these shifts to us.

The approval/submission frequency of worked shifts can vary, depending on your employer. To ensure account security, we rely on the information sent to us directly and therefore don't have the ability to update or add these shifts for you.

The Financial Wellbeing does not have the ability to change or add shifts on your request. Your worked hours will appear automatically in our system once we have received them from your employer.

Please reach out to your employer to enquire about any worked shifts missing from your Financial Wellbeing account. 

We cannot add shifts at your request, these must be properly approved and submitted to us by your employer.

The frequency with which these shifts will update is completely dependent on your employer. This frequency can be anywhere from 4 hours to 1 week after a shift has been completed. 

If you are unsure of your shift sync schedule, please direct these enquiries to your HR team or pay portal when available.