Why does Financial Wellbeing need to process your salary? 

Financial Wellbeing grants you access to a portion of your earnings throughout your pay period. Come payday, any funds you’ve already streamed are settled from your paycheck. 

Once we receive your salary from your employer, we’ll automatically sort out any streams, gift card purchases, loan or credit card payments* and then send the remaining funds to your bank account. 

Afterwards, we’ll send a confirmation email to your inbox letting you know that we’ve processed your salary and you can then view your Salary Statement on the app. 

*Depending on the terms of the partnership between your employer and the Financial Wellbeing app, some features may not be available to all users.

What happens if your salary bypasses Financial Wellbeing and goes straight into your bank account?

If we don't receive your salary, we can’t settle your streams. As these streams would then be outstanding on your account, you’ll be unable to stream until the next payday when we’ve settled these funds.

How do you make sure your next salary goes through Financial Wellbeing?

You'll need to wait until next payday to stream again. However, we would suggest double-checking with your employer to find out:

1. Why your salary wasn’t sent to us

2. Make sure your next salary comes through Financial Wellbeing to ensure you’ll always have access to streaming services throughout your pay cycle.